Natural Gut Tennis String

Return Policy

Tennis Express believes in providing our customers with the best selection of tennis products and innovative game improvement gear. If the products are not to your liking, please take comfort in knowing you can return or exchange unused products within 30 days of the delivery date. Used or worn product is ineligible for a Refund. However, Tennis Express may issue a partial store credit for product returned in a used or worn condition. Credit is at the discretion of Tennis Express based on the amount of wear and use on the product. Store credits expire after 90 days.

How to Return

Submit a return request by visiting Return Portal.

1. Log in with your order number and email.
2. If your order has more than one item, select the items that you want to return.
3. Select the item condition and reason for return. Optionally add any comments.
4. Save and continue to return options.

Once your return request is approved, you'll receive an email with a label or QR code for your FedEx return label and shipping instructions. After the product is returned, you receive a refund.

To qualify for a FREE prepaid FedEx Ground return label:

* Your order must be over $50 (before tax and any shipping fees).
* After your return, the value of what you keep must still be over $50 (before tax and any shipping fees).
* Limit 1 free return label per order.
* Valid only for the continental United States.

Example: You place a $75 order and return a $30 item. Your remaining total is $45, which is under $50, so this order does NOT qualify for free return shipping.

If your order does not qualify for free return shipping, you can still use our return portal for a flat $6.95 fee, which will be deducted from your refund. Otherwise, you're responsible for shipping items back to us, so please hold onto your tracking information.

Please note:

* If you use one of our prepaid labels, you may drop the shipment off at any authorized FedEx or USPS Service Station.
* Refunds will be processed within 3-5 business days from the day we receive the return.
* Any original shipping fees are non-refundable.
* Any store credit issued will expire within 90 days.

QUESTIONS: If you have any questions about our return process, please contact us before shipping back your return: [email protected]

Apparel Returns and Exchanges

* Apparel must be unworn, unwashed, and unused with original tags attached.
* For safety concerns, we cannot accept used or washed clothing.
* Accessories must be unworn, unwashed, and unused with original tags attached.
* Apparel items carry NO warranty from the manufacturer.

Shoe Returns and Exchanges

* Shoes must be in NEW and unworn condition with original product packaging.
* DO NOT use the original shoe box as the outer shipping box. This will ruin the product.
* Accessories must be unworn, unwashed, and unused with original tags attached.
* For shoe outsole warranty claims, please visit our Shoe Warranty page.

Final Sale Notice: All Clearance Shoes and Apparel are Final Sale and not eligible for returns or exchanges. 

Racquet and Paddle Returns and Exchanges

* Racquets or Paddles must be in NEW and unused condition with original plastic covering the handle intact.
* Make sure any racquets or paddles are protected to safely endure shipment.
* For racquets strung at Tennis Express, the cost of the string will not be refunded.
* All sales are final on the purchase of used racquets.
* For racquet warranty claims, please visit our Racquet Warranty webpage.

Drop Ship Returns

* Items shipped directly from the manufacturer must be returned to the manufacturer within 30 days of the original delivery date.
* You must request a Return Authorization (RA) from Tennis Express prior to shipping. Please email [email protected] with your return request.
* Drop shipped items must be in new and unused condition with original product packaging.
* Any restocking fees or return shipping costs will be paid for by the customer.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on gift cards.

Last Updated 05/07/26