Racquet Warranty
All tennis racquets purchased as new have a one-year manufacturer's warranty and replacements are at the manufacturer's discretion. All warranty replacements are NOT eligible for warranty as it only qualifies for single replacement. **Please Note: Tennis Express is NOT responsible for the return shipping of any warranty or defect claims** You do have the option to print and use our return label for our discounted rate of $6.95 which will be deducted in the amount of the purchase price of frame only. To access our return labels:
https://www.tennisexpress.com/help/returns-warranty-policy.cfm
Simply scroll all the way down and click on the 'return label' button.
**Please note that Yonex racquets must adhere to a two-piece stringing pattern in order to be eligible for their limited 1 year warranty.
Please follow the steps listed below to submit your racquet for warranty evaluation:
- 1. Contact Tennis Express Warranty Department at [email protected] and please provide picture(s) of the claimed defect. Once it has been confirmed, continue to next step.
- 2. Send your racquet into Tennis Express:
Tennis Express
Attn: Warranty Department
10771 Westpark Drive
Houston, TX 77042
- 3. For Babolat, Volkl and Head brands, Tennis Express are to submit them for evaluation before issuing any replacement/credits. (Current Turnaround is about 3-5 weeks due to COVID-19 restrictions). For all other brands, our team of racquet specialists will evaluate your warranty claim. If your racquet is deemed under warranty or defective, Tennis Express will contact you in regards to either providing a replacement (if available) or a warranty credit.
- 4. If a replacement is available, Tennis Express will ship your new racquet, otherwise we will issue your warranty credit of the original purchase price of frame only via email.
Racquets showing abuse or uncertainty of being within warranty will be sent straight to the manufacturer for evaluation. If the manufacturer decides not to replace the racquet, it will be returned to you along with an explanation from the manufacturer. Denied warranty racquets will be treated as abandoned and will be properly disposed of if unclaimed for 30 days.